Frequently Asked Questions

What do I do
when my pet passes away?

If you would like us to assist you with the arrangements for your beloved pet once they have passed, then we can arrange to transport them from your home or vet clinic, 6 days a week.  Our customised vehicle will accommodate your pet respectfully and with dignity as we bring them into our care.  

Can you arrange for a vet
to come to our home to
put our pet to sleep?

Sometimes it is much more comforting for your pet to remain at home during their final moments.  We can recommend or even arrange a mobile vet that offers home euthanasia for your beloved pet.  We would normally meet them at your home after they have visited you and we can then arrange to bring your pet into our care and look after them throughout the next stage of their journey.

Can I bring my pet home
after being euthanised at the vet clinic?

You most certainly can.  
A lot of people prefer to have some more precious time to say goodbye in the privacy of their own home.  If you would like to do this as well, we can arrange to bring your pet into our care from your home, rather than from your vet clinic.  We offer a door to door service for reassurance and convenience.

Can I choose who my pet is cremated with?

Yes of course you can, and you should have that option as this is a very personal decision.  You can inform your vet who’ll be caring for your pet and if you choose our services, then we are able to bring your pet into our care from your vet clinic, even if your vet has an arrangement with another pet cremation provider.  

What happens if my pet passes away at night or on a weekend?

Our services are available 6 days a week to ensure that you receive the support you need during this very difficult time.

 Call us and we’ll help you work through what’s happening and decide on the next step together.  There may be an after hours transfer fee applicable outside of our normal business hours.

Will my pet be cremated individually and who will care for them?

Yes.  Your pet is always cared for separately, and the ashes returned to you will always be your pet’s alone.

Throughout their time with us, your pet remains in the same caring hands.  As a small, family-run service, we ensure continuity, gentle handling and respectful care at every step.

What is a group cremation?

If you don't wish to have your pet's ashes returned home to you, then a group cremation might be the best option for you.  Your pet will be cremated with other furry, feathered or scaly animals and their ashes will be lovingly scattered in a memorial garden within the grounds of the crematorium.

Would you be available to pick up my pet after hours?

We understand that pets can pass away at any time, day or night.  Whilst we are not

a 24-hour service, we may be able to

assist after hours in some situations.

An after-hours transfer fee will apply.
Additional travel fees may also apply for locations outside the Gold Coast, depending on the distance.

How long before I receive my pet's ashes?

Once you have chosen an individual cremation service, we will take care of arranging the return of your pet’s ashes at a time that suits you.  This generally takes 

7–10 working days after your cremation selection has been confirmed and payment completed, with public holidays and weekends possibly impacting timing.